Suhner Abrasive

SUHNER Abrasive Australia

Your solutions provider for cost-effective grinding processes

Privacy Policy


This policy solely applies to Suhner Pty Ltd (CAN 063 246 748)

This policy covers:

How we handle your personal information as defined in the Privacy Act 1988. How we handle your credit information and our credit reporting policy. Type of information collected and held such as: your name, contact details (physical address, email, phone number), occupation; financial information such as credit card or bank account numbers; location information e.g. storing that you have visited one of our sites; information we are required by law to collect such as following as occupational health and safety incident.

We may also collect credit information about you, this information may include:

Information that identifies you such as your name, contact details date of birth and driver’s licence number; the type and amount of credit you have applied for in your credit application; a record of whether or not you have made monthly credit payments and when they were made; a record of your credit payments being overdue; if payments were overdue and you paid the amount, a record that payment was made; an Australian court judgement about your credit or a record relating to your bankruptcy or your entry into a debt agreement or personal insolvency agreement; a record in relation to your activities in Australia and your credit worthiness; a record of when a credit provider reasonably believes that there has been a serious credit infringement relating to your consumer credit; a record of a credit provider asking a credit reporting body for information in relation to a credit application,  including the type and amount of credit applied for; information about your credit such as the name of the credit provider, the type of credit, the day on which the credit was entered into and terminated, the maximum amount of credit available; if a credit provider gave a credit reporting body default information about you and your consumer credit contract is varied or replaced, a statement about this.

When credit information is obtained from a credit reporting body or we derive information from it, it is known as credit eligibility information. We also send you a credit application form, which is then stored.

Collecting Information

Suhner generally collect information directly from you. This occurs when you fill in the forms provided by us including web site forms, email us, complete an agreement with us, contact us with a query, submit to testing by us, use our equipment or attend our seminars or exhibition displays. We may also collect information about you from outside sources e.g. from publicly available information relating to you.

We may also collect information from you online when you visit our website.

We may collect credit information about you from a credit reporting body, any person you appoint as your representative or to act on your behalf (such as your lawyer or auditor) or any person you appoint as a referee (such as a current or former employer or trade referee) or your guarantor or prospective guarantor.

How We Hold Information About You

We store your information in hard copy or electronic format, in facilities that we own or operate or that are owned and operated by our service providers. We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures. We collect this information purely as a marketing data base toll and not for any other onerous purpose. We also use your information as required by law.

Your information may be use to conduct direct marketing to promote and market Suhner products and services to you. This may be using electronic, paper – post or direct drop means. You can opt-out of receiving such marketing by contacting us. Under no circumstances do we on-sell your personal information to third parties for any purposes whatsoever.

Suhner may us your credit information and credit eligibility information to assess whether to provide you with credit, continue to provide you with credit, assess whether to require or accept a guarantor or the risk of a guarantor not being able to meet their obligations and to consider hardship requests.

We may disclose your information to any person you appoint as your representative or to act on your behalf (such as your lawyer, administrator or auditor) or any person you appoint as a referee (such as a current or former employer) or to your guarantor or prospective guarantor as appropriate for the purpose for which they were appointed.

We may disclose your information to other Suhner Group Companies for the purpose of us providing to you technical support, products and services but would ask for your consent in advance.

We will not disclose you information to any other party without your consent except in the case of preventing or investigating any fraud or crime, or any suspected fraud or crime, as required by law, regulation or any binding codes. 

We may disclose limited information about you as a reference to other parties requiring credit record where you have used us as a Referee. 

The countries where your information may possibly be stored or used are; India, New Zealand, United States of America, Germany, Switzerland and China. 

How You Can Access Your Information

You can contact us in relation to your information or if you wish to make a complaint in relation to your information and our application of the Australian Privacy Principles, you may do so by contacting us in writing at:
Suhner Pty Ltd
PO Box 7187
NSW 1811


If your complaint is in relation to the access or correction of credit information or credit eligibility information or if, in relation to this kind of information, we have not dealt with your correction request or complaint within 30 days, you can raise your concern with the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner
Address: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992